Blog & Resources

customer care

24-Hour Customer Service Solutions for Those who Need to Sleep

Customer service. It used to be a specific thing. It was the desk with the curvy cursive letters above it in the grocery store. Then it evolved into the toll-free number for issues with package delivery. Then it became the ...

Are Your FAQ's Driving Customers Mad?

FAQ is another one of those terms we didn't even know before the dawn of the internet age. Most of us were blissfully unaware of this acronym for "Frequently Asked Questions" now living on many web sites. When we ask ...

This Simple but Clever Customer Care Idea Will Inspire You

This is a Public Service Announcement: Good guys don't finish last in customer service! The pressure to stay competitive is more prevalent now. Who has the "raddest and baddest" mobile site? Who came up with the most creative social media campaign ...

The Slow, Simmering Rage of Customers

Customer complaints are at an all-time high. And there are so many ways to really tick off a customer. And so many ways to avoid it. We keep learning about "best practices" and sharing what has worked, and yet our ...

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