Blog & Resources


Obsessing over CX for Millennials Ruins It for Everyone!

Another "for the millennials" headline pops up every day. As millennials become a bigger part of the market, stepping into adulthood and the paychecks that come with it, companies are trying just about anything to attract this demographic. Millennials are considered ...

Customers Want Convenience on Their Terms, Not Yours

Customers want convenience on their terms, not yours. With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. If you are among these brands, ...

5 Ways Financial Services' Customer Experience Will Improve in 2014

It's a month of predictions! In this installment, I will be looking into my crystal ball and focusing on the financial services industry. This would be banks, credit unions, financial planners, insurance and more. Much of my background is within ...

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