Blog & Resources

book review

Brian Solis: Your Guide to an Experience-Driven Future

Customer experience is the new black. If you haven't already heard, experience is HOT. Every savvy marketer, designer, branding strategist, corporate leader, social media blogger and keynote speaker is now a customer experience expert. I say this not with total sarcasm ...

Hug Your Haters: A Groundbreaking New Book by Jay Baer

Don't get me started. People just want to complain and complain and shout from their Facebook page. I say forget it! This was the start of a very bumpy ride with a cab driver recently. He saw me on my ...

Charge Up Your Content Marketing Strategy for the New Year: Read The Invisible Sale by Tom Martin

Have you ever experienced that moment when you THOUGHT you were doing something right, only to realize you could do it so, so much better? That's the moment I kept having while I was reading The Invisible Sale by Tom ...

Money As a Motivator: Not What You Think

We've talked about how important it is to create a powerful employee culture to deliver a superior customer experience. So how does money as a motivator work? It doesn't. At least not the way you think. I'm really excited today ...

Book Review: Roar!

Ever think about how the individual motivations of people and departments impact the holisitic experience for your customers and the results of your organization? How about the way these individuals within your organization use a specific lens to see operations ...

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