Blog & Resources

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To Master Customer Experience Strategy, Master CX Mindset

Listen to this article What's Your Organization's CX Mindset? Customer experience leaders are often told to "create a better customer experience" with little more than a pat on the back and an annual customer survey. There is a lack of ...
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Solving 2020’s CX Challenges: 3 Influencers from SAP SAPPHIRE Weigh In

Listen to this article A special thanks to Sarbjeet Johal, Theodora Lau, and Sarah Evans for their contributions to this article. There's never been a year quite like 2020. Large organizations in every industry are grappling with strategic plans and ...
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200 Amazing Customer-Obsessed Topics and More!

I'll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn't sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about ...

Business Podcast: It's Time to Crack The Customer Code!

Customers, and those of us who serve them, have one thing in common, no matter what the industry or situation. We're all human! And as such, humans are messy, complicated and emotional! So why do we keep acting like we're ...

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