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from Jeannie Walters

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From the Blog

CX Education Never Stops: Lessons in Learning for Every CX Leader

Do you consider yourself a life-long learner? Most successful people are. Bill Gates famously reads more than ...
Jeannie Walters delivers a Linkedin Learning course

CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

"We're unique, and so are the CX challenges we face." That's what we like to believe. We ...
Jeannie Walters & Manuel Grencacher at SAP CX Live Munich

Does Your Sales Team Have Bad CX Habits?

Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience ...
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4 Ways the Experts Master Journey Mapping

Customer journey mapping can be a powerful tool to help you truly understand your customers, innovate around ...
master journey mapping hero header

The Future of CX: Five Customer Experience Trends for 2020 and Beyond

What Does the Future of CX Look Like? It's crystal ball time! If you know how critical ...
customer experience in 2020 heading

Three Ways to Supercharge Your Sales Training for a Winning Customer Experience

Customer experience, in all its complexity, really is about one thing to your customers: Expectations. Think about ...

Three Customer Experience Details Most C-Suite Leaders Overlook

The C-Suite Leader was asking a seemingly straightforward question: What is customer experience, really? Now, this person ...
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Happy CX Day 2019!

Happy CX Day 2019! Customer experience professionals, enthusiasts and change agents around the world are celebrating today. ...
cx day

The Future of Customer Experience — And Where Leaders Can Focus Today

Let's talk about the future of customer experience. I'm often asked about it, and I'll tell you ...
Future of CX -- Micro-communities

CX Day 2019: What It Is, When It Is, and How to Make the Most Of It

What is CX Day? We celebrate with learning, professional development opportunities, awards, and celebrations of all kinds. ...
cx day

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