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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Connect Customer Service Success with Customer Experience Excellence

Happy Customer Service Week and CX Day, 2022! Customer Service Week is all about Celebrating Service. And ...

How a Service Code Empowers Employees to Deliver Exceptional Experiences

The frustrated leader looks to the heavens, shaking their fists toward the sky. "It seems so obvious," ...

Taking Your CX Program from Reactive Realities to Proactive Paths

Author Steven R. Covey, in his classic book, The 7 Habits of Highly Effective People , broke ...

Developing Cross-Functional CX Buy-In: 3 Challenges & Methods

Customer experience leaders report that teamwork and cross-functional cooperation are some of the top drivers to achieving ...

Customer Listening Posts: Ask These Questions to Boost Your VoC Program

What does building a Voice of The Customer (VoC) program from the ground up look like? Typically, ...

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