Blog & Resources

from Jeannie Walters

Get Started With Our

21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

Listen To The Podcast

Crack The Customer Code

Join Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as they learn from business leaders of all kinds who are innovating in many cases (and disappointing in others.) 

The Best Stuff's In Here

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.

From the Blog

Build Customer Trust By Avoiding These Mistakes

Success Relies Upon Customer Trust When I ask you a question like, "What brand are you loyal to?" ...
Customer Trust Heading

5 Ways Successful Teams Close the Customer Experience Gap

It's easy to underestimate the efforts it requires to become a truly customer-centric organization. Brave leaders do their ...
Disney closes the CX cap with a simple, effective customer mission.

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

It wasn't THAT long ago when business planning and strategy simply didn't include the term "customer experience." There ...
cx problems and solutions demonstrated by dung beetle

How to Turn Customer Experience Strategy into CX Execution

Let's Talk CX Strategy   Do you know your customer experience strategy? Do you know how this strategy ...
CX Execution Survey

Are You Overlooking Customer Experience Basics & Accidentally Neglecting Customers?

As a whole, we don't really enjoy talking about customer experience basics. Instead, the conversation around CX often ...
Stuffed Giraffe

Co-Creation With Customers: 5 Ways to Drive Better Results

What does co-creation with customers really mean? Co-creation means letting your customers in on the ground floor of ...
co-creation

Improving B2B Customer Experience: Is It More Personal Than B2C?

The term "customer experience" usually conjures up images of individual customers in retail or other business-to-consumer (B2C) environments. ...
improve b2b cx header

The Value — and Values — of Customer Experience

Customer Experience is About Value and Values   Customer experience is not the new battleground anymore. It's THE ...

SAP CX Live Insights: Focus on Your Customer

Recapping SAP CX Live's Top Themes & Insights   Photo credit: @SAPCX on Instagram SAP CX Live and ...
Jeannie Walters at SAP CX Live

How to Create the Best Customer Experience Solutions

Customer experience solutions are readily available these days. There are robust platforms that promise a seamless journey for ...
customer experience solutions

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.