Blog & Resources

from Jeannie Walters

Get Started With Our

21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

Listen To The Podcast

Crack The Customer Code

Join Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as they learn from business leaders of all kinds who are innovating in many cases (and disappointing in others.) 

The Best Stuff's In Here

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.

From the Blog

How Do You Solve 2020’s Most Common CX Problems? Start Here.

Forrester, Oracle, and others predict plenty of customer experience challenges for the near future. Anxiety is ramping ...
Solving CX Problems Hero Header

3 Ideas to Improve Your Voice of the Customer Methodology

How do you make your Voice of the Customer plan more meaningful? Four words: More customer, more voice. ...
Dashboards are helpful... and easy to ignore.

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the ...
How Emotions Influence Education

Be Wary of “The Year of the Customer”

Charging into the new year, it's easy to want to name what's ahead of us. I am ...
Year of the Customer Hero Image

20 CX Commitments for 2020

I'm weirdly excited about this year. 2020 - a year of vision! (See what I did there?) ...
CX in 2020

Revisiting Our Top 10 Most Popular CX Posts Of 2019

2020 is Almost Here... With the new year -- and the new decade! -- just two weeks ...
best cx posts of 2019 header image

‘Tis the Season to Find Pain Points in Your Retail Customer Journey

When Santa delivers stress... As December furiously barrels on toward the holidays, your customers will become more ...
Retail Customer Journey Header

How Learning Well Can Improve the Experience for Customers

The goal of learning in any workplace is to be, well, better. Better at serving customers. Better at ...
Learning Well Hero Header

5 Ways to Instill Customer Focused Values Throughout your Organization

Customer Experience Leaders Have a Global Customer Focus Even after over a decade of helping small and ...
customer focus lead by listening

CX Education Never Stops: Lessons in Learning for Every CX Leader

Do you consider yourself a life-long learner? Most successful people are. Bill Gates famously reads more than ...
Jeannie Walters delivers a Linkedin Learning course

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.

Start Creating Fewer Ruined Days For Customers™

...in 10 minutes a week with the help of Jeannie's Weekly Letter.