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from Jeannie Walters

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From the Blog

How to Turn Customer Experience Strategy into CX Execution

Let's Talk CX Strategy   Do you know your customer experience strategy? Do you know how this strategy ...
CX Execution Survey

Are You Overlooking Customer Experience Basics & Accidentally Neglecting Customers?

As a whole, we don't really enjoy talking about customer experience basics. Instead, the conversation around CX often ...
Stuffed Giraffe

Co-Creation With Customers: 5 Ways to Drive Better Results

What does co-creation with customers really mean? Co-creation means letting your customers in on the ground floor of ...
co-creation

Improving B2B Customer Experience: Is It More Personal Than B2C?

The term "customer experience" usually conjures up images of individual customers in retail or other business-to-consumer (B2C) environments. ...
improve b2b cx header

The Value — and Values — of Customer Experience

Customer Experience is About Value and Values   Customer experience is not the new battleground anymore. It's THE ...

SAP CX Live Insights: Focus on Your Customer

Recapping SAP CX Live's Top Themes & Insights   Photo credit: @SAPCX on Instagram SAP CX Live and ...
Jeannie Walters at SAP CX Live

How to Create the Best Customer Experience Solutions

Customer experience solutions are readily available these days. There are robust platforms that promise a seamless journey for ...
customer experience solutions

How the Most Important Touchpoints Get Ignored, And How to Fix It

Touchpoints aren't what they used to be. There was a time in our history when touchpoints were...finite. We ...
most important touchpoints ignored

What You Need to Know to Reduce Customer Effort in 2019

It’s that time of year. We’re all making predictions and tracking trends in customer experience. What will happen ...
reduce customer effort

3 Leadership Buzzwords that Exist for the Best Reasons

Thanks to a fun report from CCW, Customer Contact Week, and some clever customer experience pros (and prose ...
leadership buzzwords

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