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from Jeannie Walters

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From the Blog

Keeping a Customer-Centric Culture During Social Distancing

It's probably safe to say that few of our organizations, no matter how well-meaning, eased perfectly into ...
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What Your Customer Experience Team Needs Now

Another week, another glimpse into the uncertain. Many of us are working from home, managing remotely at ...
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What CX Leaders Can Predict in a Crisis

It feels a little tricky to try to predict anything these days... but I'm going to ask ...
What can Customer Experience Leaders Expect?

How to Keep Your Customer Experience Momentum

We are faced with unprecedented challenges. Not just our organizations, but our whole world. We toss around ...
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How to Use Imperfect Data to Deliver a Perfect Customer Experience

Customer experience solutions are readily available these days.   There are robust platforms that promise a seamless ...
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The “What’s Next” of Customer Journey Mapping

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways ...
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The Experience Economy’s Joseph Pine on Actionable Ways to Engage Customers

The Experience Economy, written by B. Joseph Pine II and and James H. Gilmore, was originally published ...
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The Best Free (and Cheap) Customer Experience Training Courses Online

  by Jeannie Walters Get 30 Days of Linkedin Learning FREE Get access to all three of ...
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Common Customer Experience Training Obstacles — And Their Solutions

CX Training Takes a Cross-Functional Team. There's a reason we use the term "it takes a village" ...
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CX Training Can Make You Happier… Here’s How To Get Started

Learning Makes You Happier -- Science Shows it. Have you ever experienced a "conference high?"  Not, I'm ...
learning CX

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