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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

What Customers Want Next: How to Find & Act on CX Clues

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these ...

How to Turn CX Buzzwords into Meaningful Definitions

What did you think the first time you heard the term Customer Experience? Many years ago, I ...
leadership buzzwords

Customer Experience Management Defined: How is it Different From CX?

Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing ...

Improve Customer Experience in 3 Steps, No Matter Your Budget or Title

How important is customer experience in your organization? Most executives now consider customer experience a priority, but ...

Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast ...

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Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.