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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Service Blueprinting and the Next Normal

How can leaders best prepare for the next normal? Service blueprinting may be the answer. What is ...
service blueprint

5 Ways to Connect the Learner’s Journey to the Employee Journey

I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not ...
Employee Learning Journey Hero

How to Pitch New CX Initiatives & Overcome Objections of Decision-Makers

Getting Decision-Makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline ...
Yes to new cx initiatives

How to Revise Employee Experience for Social Distancing

Today's employee experience is not what people were promised. The employee experience today, with social distancing, distributed ...
Employee Experience Hero Image

How to Build & Maintain Customer Trust During Covid-19

Trust is a critical part of any relationship. We build relationships when we trust the other party, ...
Customer Trust during Covid 19 Hero Image

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Join Us Fridays at 11 am CT

Each Friday, join Jeannie and the CX Community as we discuss topics related to these unprecedented times, followed by an "Ask Me Anything" Q&A session.

 

Each week brings an new live webinar -- register once for access to them all.

 

Even in isolation, we're better together.

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