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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Improving your Voice of the Customer listening posts? Ask these questions

Listen to this article Voice of the Customer (VoC) programs often start with a general plan on ...

An Introduction to Customer Journey Storyboarding

Listen to this article There's something magical that happens in our brains when we draw. And yet ...

How to Turn Reactive Customer Experience into Proactive CX

Listen to this article Is Your Organization's Customer Experience Proactive, or Reactive? Customer Experience is about designing the ...

What Is Customer Experience?

Listen to this article Customer experience is not always easy to define. In the early days, it ...
cx problems solved by systems

Does CX Apply in Healthcare, Manufacturing, & other Professional/B2B Industries?

Listen to this article "I Know Customer Experience is Important, But..." When I speak to groups or ...
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