How do you prioritize customer experience improvements in a way that truly makes an impact?

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.

Want to turn your organization into a customer experience powerhouse? Join us as we unpack the secrets to making CX a top priority.

Can understanding the difference between customer experience and customer service revolutionize your business strategy?

Are Customer Journey Maps Really Necessary? My client had just returned from a presentation to her executive committee. She was defeated, and realized she made a misstep in trying to get resources for a customer journey mapping initiative. The C-Suite heard her desire to understand customers better, but they couldn’t see HOW that exercise would […]

Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation about the transformative power of AI on the employee experience.

We unravel how customer success principles are reshaping B2B industries on this CX Pulse Check edition of the Experience Action Podcast with Jeannie Walters and special co-host David Sakamoto.

Can transparency and authenticity safeguard your customer relationships during a cybersecurity crisis?

I’ve seen organizations adopt a few common mindsets that inadvertently hold them back, as well as CX pros who overlook key resources that can help them get ahead. By facing these realities head on you can more quickly implement the best customer experience strategy for your organization.

Hear some key differences and intersections between customer experience consulting and management or strategy consulting in this eye-opening episode.