Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game?

Are your part-time employees delivering the customer experience you want? They can be! Get actionable strategies to help your part-time workforce understand the importance of a top-notch customer experience.

Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.

What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

❔”Are there differences in how to approach member experience versus customer experience?”❔

Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels growth and change?

Ever wondered about the optimal frequency to revisit your customer experience mission statement, success statement, and team charter? We’ve got you covered!

What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

❔”How does the CX Charter address potential conflicts or challenges? And, does it provide guidelines for resolution that prioritizes the customer’s experience?”❔

❔”Can we discuss how to conduct an annual performance review for a customer experience professional? What should that look like? What measurements should we be looking at?” How do we define success?”❔ Performance reviews can be rough from both sides of the table. They are often full of assumptions and expectations. However, these hard conversations […]