Join the 21-Day CX Challenge
With 21 days of simple, actionable missions and support, create fewer ruined days for your customers™
...without ruining your day.
Participation is FREE -- Let's get started.
Is the 21-Day CX Challenge Right For Me?
That's a great question! How many of these describe you?
You like to have fun as you learn
...With pop culture references and even the occasional bad joke, the 21-Day CX Challenge is designed to be as enjoyable as it is educational.
You have a great desire to improve your company's CX
...But not necessarily the great amount of knowledge or resources to do so.
You want greater CX support and organization
...From just your team, or the company as a whole.
You need specific, actionable CX strategies
...To pitch to management and carry out.
You don't know where to start
...Between paid and free CX courses to consulting to contracting outside help, this is the only free option that gives you direct access to Jeannie Walters and her team.
Sign Up FREE & Get The First Mission Now.
What Can I Expect to Learn & Accomplish?
Here's a quick sneak peek at some of the lessons and missions you'll receive.
Using Customer and Team Feedback
...to learn where your largest CX issues and opportunities exist.
Doing Customer Experience Research
...including 'secret shopping' -- unlock your inner Experience Investigator!
...At every customer touchpoint -- no matter how small -- to more consistently delight your customers.
...To simplify processes and make the Customer Experience easier and more efficient for everyone involved.
...By getting your team -- and even other departments, when applicable -- on the same page.
And Much More
...with 21 total missions, we have the time to take a broad view of Customer Experience.