Step Up Your CX
In 10 Minutes a Day

21 Simple, Actionable Missions.
Guidance and Inspiration.

Let's Start Creating
Fewer Ruined Days for Customers.™

Join the 21-Day CX Challenge

With 21 days of simple, actionable missions and support, create fewer ruined days for your customers™
...without ruining your day.

 

Participation is FREE -- Let's get started.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view or Terms of Service & Privacy Policy.

Is the 21-Day CX Challenge Right For Me?

That's a great question! How many of these describe you?

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    You like to have fun as you learn

    ...With pop culture references and even the occasional bad joke, the 21-Day CX Challenge is designed to be as enjoyable as it is educational.

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    You have a great desire to improve your company's CX

    ...But not necessarily the great amount of knowledge or resources to do so.

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    You want greater CX support and organization

    ...From just your team, or the company as a whole.

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    You need specific, actionable CX strategies

    ...To pitch to management and carry out.

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    You don't know where to start

    ...Between paid and free CX courses to consulting to contracting outside help, this is the only free option that gives you direct access to Jeannie Walters and her team.

Sign Up FREE & Get The First Mission Now.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view or Terms of Service & Privacy Policy.

What Can I Expect to Learn & Accomplish?

Here's a quick sneak peek at some of the lessons and missions you'll receive.

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    Using Customer and Team Feedback

    ...to learn where your largest CX issues and opportunities exist.

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    Doing Customer Experience Research

    ...including 'secret shopping' -- unlock your inner Experience Investigator!

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    Improving Communication

    ...At every customer touchpoint -- no matter how small -- to more consistently delight your customers.

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    Leveraging Technology

    ...To simplify processes and make the Customer Experience easier and more efficient for everyone involved.

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    Creating Consistency

    ...By getting your team -- and even other departments, when applicable -- on the same page.

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    And Much More

    ...with 21 total missions, we have the time to take a broad view of Customer Experience.

The Best Time To Start the 21-Day CX Challenge was 21 Days Ago.

The Second Best Time is Right Now.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view or Terms of Service & Privacy Policy.

Start Creating Fewer Ruined Days For Customers™

...in 10 minutes a week with the help of Jeannie's Weekly Letter.