This Workbook will help you...
- Create a consistent purpose around what the experience should be to your employees, whether they’re interacting directly with customers or not.
- Connect your existing corporate mission, vision, and values statements to the ways you deliver for customers
- Turn aspirational ideas into concrete actions that help you reach organizational goals
By the time you've reached the end of this interactive, guided fill-in-the-blank workbook, you'll have your very own CX Mission Statement -- and be ready to take your organization to the next level.