Want to turn your organization into a customer experience powerhouse? Join us on Experience Action as we unpack the secrets to making CX a top priority. Jeannie Walters shares her expert strategies, helping CX change agents like Sue to get their leadership teams genuinely invested in delivering exceptional customer experiences. From crafting a compelling CX mission statement to using storytelling to convey customer feedback, get actionable advice that will help transform you into an effective CX change agent.
Discover the transformative power of empowering CX champions and starting small with pilot programs. Jeannie breaks down an inspiring success story from a logistics company’s contact center, showing how a dedicated CX mission can elevate both employee interactions and customer satisfaction. With a focus on the importance of data in correlating service performance with customer sentiment, you’ll hear about how to tie every effort back to business outcomes. Plus, explore the rich resources available at experienceinvestigators.com to further elevate your CX strategies.
Resources Mentioned:
CX Mission Statement Workbook
Experience Investigators Learning Center
Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn!
Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie is an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
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