Where Are Your Customer Advocates Hiding Out?

by Jeannie Walters

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Here at 360Connext, we believe that all companies have someone on board who truly has the customers’ best interest at heart.

But where ARE your customer advocates, and are they being heard?

Customer advocacy is not marketing speak. But somewhere along the way, the voices of customer advocates become stifled by the din of sales-driven marketing campaigns.

customer advocates
Is this what customer advocacy really looks like?

Jeannie has a special video for you today.

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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