Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown, co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior.

Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game?

Are your part-time employees delivering the customer experience you want? They can be! Get actionable strategies to help your part-time workforce understand the importance of a top-notch customer experience.

Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.

What is going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

❔”Are there differences in how to approach member experience versus customer experience?”❔

Convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success.

Ever feel like your customer feedback is being dismissed or ignored? Can negative comments be transformed into something that propels growth and change?

Ever wondered about the optimal frequency to revisit your customer experience mission statement, success statement, and team charter? We’ve got you covered!

Your customers actively give clues about (or directly tell you!) how to improve their experience. But are you listening in the right ways?