Do you want to make a lasting impact in your first 100 days as a customer experience leader?

Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook discuss what’s happening in the world of customer experience in this CX Pulse Check episode.

Why does Customer Experience Training Matter? Customer Experience (CX) is commonly misunderstood as reactive customer service, support, or even just ‘being nice to customers.’ CX is much more than these, though. I like to define Customer Experience as: A mindset A strategy A business discipline Customer experience is more than one area, product, service, or […]

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.

Want to turn your organization into a customer experience powerhouse? Join us as we unpack the secrets to making CX a top priority.

Can understanding the difference between customer experience and customer service revolutionize your business strategy?

We unravel how customer success principles are reshaping B2B industries on this CX Pulse Check edition of the Experience Action Podcast with Jeannie Walters and special co-host David Sakamoto.

Can transparency and authenticity safeguard your customer relationships during a cybersecurity crisis?

I’ve seen organizations adopt a few common mindsets that inadvertently hold them back, as well as CX pros who overlook key resources that can help them get ahead. By facing these realities head on you can more quickly implement the best customer experience strategy for your organization.

Hear some key differences and intersections between customer experience consulting and management or strategy consulting in this eye-opening episode.