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When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number
This is your October CX Pulse Check. Once a month, we check in to find out what’s happening in the world of customer experience and discuss ideas and insights customer experience leaders can learn from. In this episode, Jeannie Walters is joined by special co-host Rohit Bhargava, Founder & Chief Trend Curator at Non-Obvious Company.
Learn the knowledge and tools to transform your customer experience strategy and achieve tangible results to drive business success.
Ever wondered how small businesses can outshine their larger counterparts in customer experience?
What if your customer data could be the key to transforming your business? Tune in as we explore ways to turn overwhelming data into actionable insights.
Do you want to make a lasting impact in your first 100 days as a customer experience leader?
Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook discuss what’s happening in the world of customer experience in this CX Pulse Check episode.
Why does Customer Experience Training Matter? Customer Experience (CX) is commonly misunderstood as reactive customer service, support, or even just ‘being nice to customers.’ CX is much more than these, though. I like to define
Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.
Want to turn your organization into a customer experience powerhouse? Join us as we unpack the secrets to making CX a top priority.
