What is Year of CX?
Year of CX is a series of Customer Experience resources developed by Jeannie Walters, CCXP and Experience Investigators.
Workbooks
Develop & communicate improved systems
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Checklists
Assess & optimize
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Infographics & Guides
Easily digest & share new concepts
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...And More
24 resources in 12 months, delivered straight to your inbox
Sign up for twice-monthly insightful, actionable resources to create meaningful change in your organization.
Who is Year of CX For?
Year of CX is for anyone who wants to improve their organization's customer experience without making a major financial investment.
What Kind of Resources Can I Expect?
Get resources and tools like these delivered straight to your inbox:
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CX Success Statement Workbook
Answer fill-in-the-blank questions to build a CX Success statement -- A guiding statement to help you choose goals that support the larger goals of leadership and your organization.
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SMIRC Goals Checklist
Are your CX goals SMIRC (Social, Measurable, Inspiring, Relevant, & Contextual)? This checklist will help your teams choose better goals and get buy-in from departmental and organizational leaders.
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CX Mission Statement Workbook
Most corporate mission statements are internally-focused. Supplementing this with a customer-focused mission statement separates the best organizations from the rest.
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And Many More
New resources are in constant development and will be delivered twice monthly to your inbox.