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How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives

In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?

Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover:

  • 4 of the most common objections you’re likely to face when pitching new CX initiatives
  • A step-by-step approach to address these objections (especially when they’re valid concerns)
  • The “Communication Trifecta” and how to use it to effortlessly dismantle and overcome objections
  • How to position CX as THE “must have” vs. a “nice to have” – especially when budgets are tight

Plus you’ll discover a new resource to help you create meaningful, measurable, noticeable progress in CX – especially if you’re completely overwhelmed, confused and unsupported by your organization’s leaders.

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Tuesday, September 26th
3 pm ET / 12 pm PT