In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?
Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover:
- 4 of the most common objections you’re likely to face when pitching new CX initiatives
- A step-by-step approach to address these objections (especially when they’re valid concerns)
- The “Communication Trifecta” and how to use it to effortlessly dismantle and overcome objections
- How to position CX as THE “must have” vs. a “nice to have” – especially when budgets are tight
Plus you’ll discover a new resource to help you create meaningful, measurable, noticeable progress in CX – especially if you’re completely overwhelmed, confused and unsupported by your organization’s leaders.
