Blog & Resources

predictions

What You Need to Know to Reduce Customer Effort in 2019

It’s that time of year. We’re all making predictions and tracking trends in customer experience. What will happen in 2019? Which trends will matter? Which will fade away? One thing we predict will not change for a long time is ...
reduce customer effort

Social Media Forecast: 5 Changes in the Social Customer Climate

We're almost at the end of summer already, folks!  Is your social media strategy ready for what's coming next? The social customer experience continues to change at a dizzying pace. Don't be caught off guard! What's in our social media forecast for ...

14 Customer Experience Predictions for 2014

It's totally December. How did that happen? Here we are again at the end of a year, looking back at the highs, lows and in-betweens. It was a good year for customer experience, in my opinion. A pinnacle event for ...

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