Blog & Resources


Customer-Centric Netflix Wins Big in the Most Surprising Way

Netflix recently made news with their amazingly funny and warm cease and desist letter to fans of the show Stranger Things. While the intent of the letter was still clear, and technically a request from the legal team, the tone ...

The One Customer Experience Resolution For 2012

It's the time of year where we are re-dedicating ourselves to betterment. We want what's new, fresh and better! If there is one way to create a better customer experience, it's this: Advocate. The term advocate is used a lot ...

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