Blog & Resources


5 Mobile Personalization Tweaks to Keep Customers On Track

We're moving into an age that is becoming more and more mobile. Every conference speaker I've seen for the past several years has discussed the importance of designing customer experiences around our obsession with mobile devices. Who doesn't want to ...

Customers Need Reassurance: Lessons from my London Experience

I recently visited London while I was there speaking for Customer Experience World. I stayed in the West End and walked and walked and walked! I started noticing things which seemed unfamiliar to me but I'm sure are very familiar ...

Event Navigation

Sometimes things just present themselves. As we announced our theme for the month of June was findability - a critical component to the customer experience - a few of us attended various conferences and noticed something. Event navigation - the ...

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