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Employee Learning Journey Hero

5 Ways to Connect the Learner’s Journey to the Employee Journey

Create a Customer-Centric Culture / By

I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. Understanding the journey from your employees’ perspective helps provide valuable knowledge to encourage retention, loyalty, and even more happiness …

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learning CX

CX Training Can Make You Happier… Here’s How To Get Started

1 Comment / Align Organizational Vision & Goals, Create a Customer-Centric Culture / By

Learning Makes You Happier — Science Shows it. Have you ever experienced a “conference high?”  Not, I’m not talking about what happens when you skip out on the afternoon session because you got a whiff of something “totally legal in this state.” I’m talking about the feeling you get when a great speaker is on …

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Learning Well Hero Header

How Learning Well Can Improve the Experience for Customers

Leave a Comment / Create a Customer-Centric Culture / By

The goal of learning in any workplace is to be, well, better. Better at serving customers. Better at increasing efficiency. Better at employee development. Better at staying ahead of the competition. All of that is achievable with the options in learning today, but how often are we really taking advantage of it? The learning paths for everyone should …

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Jeannie Walters delivers a Linkedin Learning course

CX Education Never Stops: Lessons in Learning for Every CX Leader

Leave a Comment / Align Organizational Vision & Goals, Take Action / By

Do you consider yourself a life-long learner? Most successful people are. Bill Gates famously reads more than 50 books per year and has stated that you don’t get old until you stop learning. Better yet, lifelong learning leads to a healthier life, more financial success and even better social standing. There are so many wonderful …

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