Blog & Resources

linkedin learning

5 Ways to Connect the Learner’s Journey to the Employee Journey

I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. Understanding the journey from ...
Employee Learning Journey Hero

The “What’s Next” of Customer Journey Mapping

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. But, that’s only if the map is used as a tool and not an ...
What's Next in Journey Mapping Hero

CX Training Can Make You Happier… Here’s How To Get Started

Learning Makes You Happier -- Science Shows it. Have you ever experienced a "conference high?"  Not, I'm not talking about what happens when you skip out on the afternoon session because you got a whiff of something "totally legal in ...
learning CX

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike. Emotions are driving our decisions, ...
How Emotions Influence Education

20 CX Commitments for 2020

I'm weirdly excited about this year. 2020 - a year of vision! (See what I did there?) This time of year is all about the BIG plans. We're going to eat healthier, get better sleep and drink more water, right? ...
CX in 2020

How Learning Well Can Improve the Experience for Customers

The goal of learning in any workplace is to be, well, better. Better at serving customers. Better at increasing efficiency. Better at employee development. Better at staying ahead of the competition. All of that is achievable with the options in learning today, but ...
Learning Well Hero Header

CX Education Never Stops: Lessons in Learning for Every CX Leader

Do you consider yourself a life-long learner? Most successful people are. Bill Gates famously reads more than 50 books per year and has stated that you don't get old until you stop learning. Better yet, lifelong learning leads to a ...
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