We Want To Be Customer-Centric: Now What!?
HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? Here’s your training guide.
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Featured – Create a Customer-Centric Culture
Customer-Centric Culture Barriers and Ways to Address Them
“We believe in a customer-centric culture!” “Our values include putting the customer in the center of everything we do.” “We are committed to being customer-centric.” Sound familiar? You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And that is great. However, like many parts
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How Storytelling Can Super-Power CX
Are you measuring, or just calculating? We’ve all been there. We’ve watched as a presenter, equipped with incredible data and very good intentions, points to numbers on a screen or in a document. You see the numbers. You might even understand what they mean. But they don’t really resonate. The numbers don’t move us to
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