Blog & Resources

engagement

3 Leadership Buzzwords that Exist for the Best Reasons

Thanks to a fun report from CCW, Customer Contact Week, and some clever customer experience pros (and prose - ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is ...
leadership buzzwords

What Is a Micromoment?

What is a micromoment? It's the little thing that sets the tone for an experience. We're obsessed with them around here. We think they are often overlooked and are the types of events that can make or break not only the experience of ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.