Blog & Resources

empathy

You Need to Know the TRUTH About Customer Empathy!

We toss the word empathy around these days, especially in customer experience circles. And while most of us agree it's vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand ...
customer empathy

3 Ways You Are Ruining Your Customer's Day

Your organization might be well-meaning but still ruining your customer's day. The mission at 360Connext is simple, but we believe it's important: We're on a mission to create fewer ruined days for customers. I started using this as our mission ...

5 Ongoing Challenges of Patient Experience

#of hours/year: this is when health happens. @markhymanmd #PESummit pic.twitter.com/ETpMikdraP — Jeannie Walters (@jeanniecw) May 16, 2016 Thoughts from the Cleveland Clinic Patient Empathy Summit (Part 2) In case you missed it, you may be interested in reading Part 1: The ...

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