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CX Day

What Kind of Customer Experience Leader Do You Need to Be?

The job descriptions for a customer experience leader vary between tactical analyst and strategic overlord. Defining just what a customer experience leader does can be tricky. But what’s even trickier is when you may not have customer experience or customer insights ...
customer experience leader

The Value of Customer Experience

What's the value of customer experience? It's an interesting question. Whether by your customers or from within your organization, the value of customer experience can be measured in so many ways. Value to customers As customers, we are aware when ...

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