Is Your Mission Customer-Focused, or an Empty Promise?
What’s your customer experience mission? I have introduced the idea of customer experience to many people. I’m excited that it’s finally catching on! But it seems most business leaders have only a basic understanding of the phrase. When we get right down to it, they have a tough time determining what should be included in the customer experience mission. When beginning an initiative to improve …
Is Your Mission Customer-Focused, or an Empty Promise? Read More »
