Have you ever had to deal with a customer who was really angry? While most days aren’t perfect, if generally takes a lot for us to get red-in-the-face angry. Of course there are exceptions to this rule, and some people are just plain nasty. But most of us don’t set out looking for conflict, and that includes your […]
3 Ways to Win Big When Customers Are Furious Read More »
She could’ve done a better job with Rule # 1 – Don’t Be Rude.
Customer Experience Rule No. 1: Don’t Be Rude! Read More »
Customer feedback is customer experience gold. That’s why there are transaction surveys, experience surveys, customer interviews, customer focus groups (although you know I’m not a fan) and many, many formal ways to gather feedback and use it to improve the experience. But many customers don’t want to answer your survey questions. They’d rather tweet about
3 Ways to Survive Dangerously Casual Customer Reviews Read More »
Don’t get me started. People just want to complain and complain and shout from their Facebook page. I say forget it! This was the start of a very bumpy ride with a cab driver recently. He saw me on my phone, asked me if I was one of those who “did Facebook.” I confirmed I
Hug Your Haters: A Groundbreaking New Book by Jay Baer Read More »
The 3 Biggest Areas of Potential ROI and How to Invest Strategically to Maximize Results
