This Checklist will help you...
- Create Customer Experience goals that are concrete, quantifiable, and serve your organization
- Communicate why your CX goals matter to get buy in from decision-makers
- Increase customer retention, referrals, and lifetime value
With this simple interactive checklist, you'll be on your way to creating better goals -- and achieving them, too.
Get Your SMIRC Goals Checklist
“As a result of engaging Jeannie and her team, we made changes to our products, web properties and marketing tactics as a result of your engagement.
"These changes have contributed to improvement in our sales conversion rates and customer satisfaction scores.”
Director of Customer Experience
Connect Jeannie's Brain Directly to Your Inbox.
Get weekly insights & tips to make your day (and your customer’s experience) brighter.