Set Better Goals.
Get Better Results.

Use the SMIRC Goals Checklist to build better CX goals that support your entire organization.

This Checklist will help you...

  • Create Customer Experience goals that are concrete, quantifiable, and serve your organization
  • Communicate why your CX goals matter to get buy in from decision-makers
  • Increase customer retention, referrals, and lifetime value

With this simple interactive checklist, you'll be on your way to creating better goals -- and achieving them, too.

Get Your SMIRC Goals Checklist

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“As a result of engaging Jeannie and her team, we made changes to our products, web properties and marketing tactics as a result of your engagement.

"These changes have contributed to improvement in our sales conversion rates and customer satisfaction scores.

Justin Zacks
Director of Customer Experience
Citrix

Citrix

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