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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Are You a Brand that Honors or Discounts Customer Emotions?

Quick solutions for customer service issues create fleeting moments of delight. They don't always end with a long-lasting impression ...

Sound Advice from Customer Experience Professionals Abroad

Your mission, customer experience warrior, if you choose to accept it, is this: Be brave. Be brave ...

5 White Glove Tests to Maximize your Customer Retention

Nuances can be difficult to see, let alone measure. Is that why business leaders seem to be ...

Universal Customer Journey Template: The Myth of the CX Holy Grail

If Indiana Jones was a CX professional, rather than a temple-plundering “archaeologist,” his story would be even ...

Stay Ahead with an Honest Exchange of Customer Experience Insight

I'm spending some time in hot and stormy Atlanta this week. It's the fourth annual Customer Experience ...

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Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.