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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Customer Experience: 9 Ways to Take Action

If you've attended any of my live sessions or read earlier articles, you may know that I ...

How Storytelling Can Super-Power CX

Are you measuring, or just calculating? We've all been there. We've watched as a presenter, equipped with ...

The 3 Facets of Customer Experience

Leaders come to me with similar challenges again and again when it comes to customer experience. They ...

Cross-Functional CX: How to Make Customer Experience Work Across your Organization

Is your team an “organization within an organization?” I recently had an eye-opening conversation with someone whose ...

5 Things Great CEOs Understand About Customer Experience

Your CEO understands how important customer experience is to the success of your organization. They invest in ...

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You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.