Blog & Resources

from Jeannie Walters

Get Started With Our

21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

Listen To The Podcast

Crack The Customer Code

Join Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as they learn from business leaders of all kinds who are innovating in many cases (and disappointing in others.) 

The Best Stuff's In Here

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.

From the Blog

What Kind of Customer Experience Leader Do You Need to Be?

The job descriptions for a customer experience leader vary between tactical analyst and strategic overlord. Defining just what ...
customer experience leader

You Need to Know the TRUTH About Customer Empathy!

We toss the word empathy around these days, especially in customer experience circles. And while most of us ...
customer empathy

3 Ways the Best Brands Do Omnichannel Right

Have you had enough of the term omnichannel? It blasted into our vocabulary a few years ago, shoving ...
omnichannel

How to Avoid Hidden Disasters in Customer Experience Design

Ever have a sneaking suspicion something just isn't right, but you don't know how to fix it? Is ...
customer experience design

The Best Brands Focus on Emotion for CX Success

What is the backbone of CX success? They say in every relationship, it's important to have more positive ...
cx success

How Costly Is It to Not Engage Customers? 

If you've never thought about how you engage customers, then what's to stop them from becoming actively disengaged? ...
engage customers

How to Create the Most Spectacular Customer Service Disasters

Humans disappoint one another. We do it all the time. We disappoint when we don't show up for ...
customer service disasters

How to Focus Learning Paths on Greater CX Success

If you're creating learning paths in any workplace, the goal is ultimately to be, well, better. To be better ...
learning paths

3 Big Themes from the Most Dedicated CX Experts in the World

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various ...
cx experts

3 Popular Habits that Make You Unpopular with Customers

There are probably a million ways to improve customer experience in your organization, so where should you start? ...
improve customer experience

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.