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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Want Greater CX Success? Build Your CX Success Statement

Listen to this article What Does CX Success Look Like in Your Organization? "Our top CX goal ...

Use SMIRC Goals to Define Customer Experience Outcomes

Listen to this article You've heard of SMART goals... But what about 😏 SMIRC goals? It's not ...
SMIRC Hero Header

How to Build Customer Trust: 4 CX Leaders Share

Trust is a core factor in facing the future of CX. There are known challenges and many, ...
Hero image of Stephanie Thum, Annette Franz, Ingrid Lindberg, Karyn Furstman

Personas, Interviews, Data & More: How to Know Your Customer

Listen to this article Does Your Organization Agree on Who Your Customer Is? My workshopping and consulting ...
Example of Customer Persona

To Master Customer Experience Strategy, Master CX Mindset

Listen to this article What's Your Organization's CX Mindset? Customer experience leaders are often told to "create ...
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