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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

How Customer Listening Assessments Create Better CX

How Customer Experience Maturity Develops There is a natural arc to how an organization matures when it ...

Create Your CX Charter with These 6 Questions

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm...and little else. ...

Reduce Customer Churn: 5 Ways to Understand At-Risk Customers

Nobody thinks they're neglecting customers... but many are. Some of us live, breathe and constantly think about ...

What Customers Want Next: How to Find & Act on CX Clues

Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these ...

How to Turn CX Buzzwords into Meaningful Definitions

What did you think the first time you heard the term Customer Experience? Many years ago, I ...
leadership buzzwords

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