Sign Up for Jeannie's Newsletter, The Weekly Win.

Sign Up for Jeannie's Newsletter, The Weekly Win .

Subscribe to The Weekly Win and join thousands in our community receiving insider perspective from our Founder and Chief Experience Investigator, Jeannie Walters, CCXP, CSP.

Who is Jeannie's Weekly Letter For?

Jeannie’s weekly letter is for anyone who wants to improve their organization’s customer experience but don’t have a ton of time or resources.

Overwhelmed Leaders

...who want to improve their company's Customer Experience even though nobody at the org has CX in their job description.

Curious Tire-Kickers

Not sure what Customer Experience is about? Here's an easy way to learn while keeping things consistent.

CX Experts

We all need an outside perspective sometimes. Jeannie can help fill in any blindspots and keep you up to date and accountable.

Don't Miss the Next Letter.

Subscribe to The Weekly Win and join thousands in our community receiving insider perspective from our Founder and Chief Experience Investigator, Jeannie Walters, CCXP, CSP.

What Can I Expect to Learn?

Using Customer and Team Feedback

...to learn where your largest CX issues and opportunities exist.

Doing CX Research

...including 'secret shopping' -- unlock your inner Experience Investigator!

Improving Communication

...at every customer touchpoint -- no matter how small -- to more consistently delight your customers.

Leveraging Technology

...to simplify processes and make the Customer Experience easier and more efficient for everyone involved

Creating Consistency

...by getting your team -- and even other departments, when applicable -- on the same pageb

And Much More

Topics are driven by what our community wants to learn more about... and that can include you!

What Can Jeannie's Weekly Letter Help Me Do?

Jeannie’s weekly letter is for anyone who wants to improve their organization’s customer experience but don’t have a ton of time or resources.

Learn CX Concepts

Without it feeling like another job.

Make a Difference

Use your newfound learning for good.

Be the Hero

...your customers and company deserve.

Join Me On My Mission to Create Fewer Ruined Days for Customers.™

Subscribe to The Weekly Win and join thousands in our community receiving insider perspective from our Founder and Chief Experience Investigator, Jeannie Walters, CCXP, CSP.

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