Videos

A"EXPERIENCE ACTION with Jeannie Walters" text with Jeannie Walters in front

[Experience Action Podcast] Management or CX Consulting?

Hear some key differences and intersections between customer experience consulting and management or strategy consulting in this eye-opening episode.

[Experience Action Podcast] Cross-Functional Communication

Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives?

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Customers Want Personalized Experiences AND Privacy. Can They Have Both?

There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. And rightfully so.

[Experience Action Podcast] CX Pulse Check – June 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken.

[Experience Action Podcast] Setting Clear and Actionable Customer Experience Goals

Are your customer experience goals too vague or reactive? Uncover the secrets to setting clear, actionable, and measurable CX goals in our latest episode of Experience Action.

[Experience Action Podcast] Sharing Feedback with Everyone

Let’s tackle the challenge of sharing negative customer feedback without sending your team running for the hills.

[Experience Action Podcast] Gaining Frontline Buy-In

Unlock the secret to ensuring your customer-facing employees are as invested in your customer experience vision as you are!

[Experience Action Podcast] CX Pulse Check – April/May 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape.

How to Develop Your AI Strategy Today as a Customer Experience Leader

To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI.

[Experience Action Podcast] Elevating the Event Venue Experience

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let’s embark on an insightful exploration of CX in the live entertainment industry.

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