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How can you celebrate CX Day on a limited budget and with a small team?
Why does Customer Experience Training Matter? Customer Experience (CX) is commonly misunderstood as reactive customer service, support, or even just ‘being nice to customers.’ CX is much more than these, though. I like to define
Can sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable experiences.
How do you prioritize customer experience improvements in a way that truly makes an impact?
Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.
Want to turn your organization into a customer experience powerhouse? Join us as we unpack the secrets to making CX a top priority.
Can understanding the difference between customer experience and customer service revolutionize your business strategy?
Are Customer Journey Maps Really Necessary? My client had just returned from a presentation to her executive committee. She was defeated, and realized she made a misstep in trying to get resources for a customer
Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation about the transformative power of AI on the employee experience.
We unravel how customer success principles are reshaping B2B industries on this CX Pulse Check edition of the Experience Action Podcast with Jeannie Walters and special co-host David Sakamoto.
