Videos

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[Experience Action Podcast] Insights from Overwhelming Data

What if your customer data could be the key to transforming your business? Tune in as we explore ways to turn overwhelming data into actionable insights.

[LinkedIn Learning] The CX Value Chain: Linking Customer Experience to Business Outcomes

Gain skills to demonstrate the comprehensive value of customer experience management, linking it to financial gains while providing actionable strategies for sustained success.

[Experience Action Podcast] First 100 Days as a CX Leader

Do you want to make a lasting impact in your first 100 days as a customer experience leader?

[Experience Action Podcast] CX Pulse Check – September 2024

Get ready to discover the profound impacts of customer feedback – or the lack thereof – as Jeannie Walters and special co-host Karen Lynch, Head of Content at Greenbook discuss what’s happening in the world of customer experience in this CX Pulse Check episode.

[Experience Action Podcast] Synergy with CX, EX, UX

Ever wondered how the intricacies of customer, employee, and user experiences are woven together to create a seamless shopping journey?

[Experience Action Podcast] Countdown to CX Day

How can you celebrate CX Day on a limited budget and with a small team?

CX Education for Employees: Why it Matters & How to Develop Your Program

Why does Customer Experience Training Matter? Customer Experience (CX) is commonly misunderstood as reactive customer service, support, or even just ‘being nice to customers.’ CX is much more than these, though. I like to define

[Experience Action Podcast] Turning Negative Touchpoints into Positive Ones

Can sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable experiences.

[Experience Action Podcast] So Many Improvements! Where to Start?

How do you prioritize customer experience improvements in a way that truly makes an impact?

[Experience Action Podcast] CX Pulse Check – August 2024

Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders.

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Your 2024 Customer Experience Plan: Strategies, Videos, & Resources for More Confident Planning

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