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Prove customer experience ROI with strategies to tie CX investments to measurable CX metrics and outcomes.
Gratitude is, of course, a year-long, 24/7 initiative. The more we focus on being grateful, the more opportunities there are! This is why it’s so important to consider not just why we are grateful, but
When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number
Learn how a customer experience consultant can help your organization better engage customers, whether you’re new to CX or have a well-built strategy.
Let’s streamline your customer journey mapping tool search and prime your organization for success. It’s time to explore the essential areas to consider so you can meet your needs now and in the future.
Why does Customer Experience Training Matter? Customer Experience (CX) is commonly misunderstood as reactive customer service, support, or even just ‘being nice to customers.’ CX is much more than these, though. I like to define
Are Customer Journey Maps Really Necessary? My client had just returned from a presentation to her executive committee. She was defeated, and realized she made a misstep in trying to get resources for a customer
I’ve seen organizations adopt a few common mindsets that inadvertently hold them back, as well as CX pros who overlook key resources that can help them get ahead. By facing these realities head on you can more quickly implement the best customer experience strategy for your organization.
There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. And rightfully so.
To learn more about the challenges CX teams are facing and how leaders are driving their programs forward, I spoke with four change makers at the show who offered an inside look at their successes.
