Meet Customers Where They Are

A four-part video series presented by Experience Investigators and PayPal

Part 4: Identify & Resolve Moments of Customer Neglect



Nobody wants to neglect their customers, but most of us do. We'll investigate how to find these moments and fix them in this video -- the final in a four-part series sponsored by PayPal.

Learn more about how Pay in 4 from PayPal can serve your company and your customers.

Topics in This Video Include:

  • 0:00 Welcome & Overview
  • 0:34 What are Customer Pain Points?
  • 1:07 Moments of Neglect & How to Fix Them
  • 3:15 Every Step in the Journey Matters
  • 4:45 Recap of Key Points
  • 5:54 Wrapping Up

Sources in This Video Include:

Watch More Videos in This Series:

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