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Understand Your Customer Listening Program.
Understand Your Customers.

Use the questions in this assessment and have confidence in your customer listening program.

This Customer Listening Assessment Guidebook Can Help You...

  • Centralize how customer feedback is collected, evaluated, & shared
  • Make sure none of your customer listening posts are having a negative impact on customers
  • Understand where customer feedback is collected and how it’s used
  • Better understand who’s responsible for what when it comes to customer feedback
  • Have confidence across your organization that your customer listening program helps you make better strategic & tactical decisions
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