Meet Customers Where They Are

A four-part video series presented by Experience Investigators and PayPal

Part 3: Delivering Positive Moments Throughout the Customer Journey



How can you deliver a better customer experience by meeting your customers where they are? That’s what we’ll tackle in this video -- the third in a four-part series sponsored by PayPal.

Learn more about how Pay in 4 from PayPal can serve your company and your customers.

Topics in This Video Include:

  • 0:00 Welcome & Overview
  • 0:29 Why Positive Moments Matter
  • 0:48 How to Build Customer Confidence
  • 1:23 A Practical Example
  • 2:22 Identifying Opportunities for Positive Moments
  • 4:08 Positive Moments are Memorable
  • 4:54 3 Thoughts for Proactive Positive Moments
  • 5:20 Wrapping Up

Sources in This Video Include:

Watch More Videos in This Series:

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