Part 3: Delivering Positive Moments Throughout the Customer Journey
How can you deliver a better customer experience by meeting your customers where they are? That’s what we’ll tackle in this video -- the third in a four-part series sponsored by PayPal.
Topics in This Video Include:
- 0:00 Welcome & Overview
- 0:29 Why Positive Moments Matter
- 0:48 How to Build Customer Confidence
- 1:23 A Practical Example
- 2:22 Identifying Opportunities for Positive Moments
- 4:08 Positive Moments are Memorable
- 4:54 3 Thoughts for Proactive Positive Moments
- 5:20 Wrapping Up
Sources in This Video Include:
- Excitement for buy now, pay later options grows as younger consumers seek flexible, no-interest payment options, 2018
- Pay In 4, PayPal’s Buy-Now-Pay-Later Product, Resonates With Shoppers
Watch More Videos in This Series:
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