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INTRODUCING

CXI® Mission: Crafting a Customer Experience Course

Define Your Customer Experience North Star and Create a Powerful CX Mission Statement

Transform inconsistent experiences into a unified promise.

Tired of inconsistent customer experiences? It’s time to create a clear vision for your team. A strong Customer Experience (CX) Mission Statement is the key to delivering exceptional customer experiences every time.

Unlike corporate vision or mission statements, a CX Mission focuses solely on the customer experience. It provides a clear, actionable guide for your employees, ensuring everyone is aligned on what the customer should expect.

Our CXI® Mission course will equip you with the tools and strategies to overcome these barriers and create a lasting impact on your customer experience.

At Experience Investigators, we believe that a unifying CX mission statement is essential for driving great customer experiences. As a core component of our Intentional Success pillar within the CXI Navigator™ Framework, a well-defined mission can guide your CX strategy and foster a proactive approach to delivering exceptional customer value.

Are you facing any of these challenges?

Lack of clarity
Many organizations struggle to articulate a clear and concise vision for the customer experience.
Misalignment with corporate goals
Existing corporate mission and values may not be customer-centric.
Difficulty centralizing what “great customer experiences” mean
Individual assumptions and differing ideas can make it tough to agree on common ground and set goals that everyone can rally behind.
Resistance to change
Employees may be resistant to shifting their focus towards a customer-centric mindset.

You're not alone!

That's why we're so thrilled to offer you our

CXI® Mission: Crafting a Customer Experience Mission Statement Course!

Our on-demand CXI® Mission course provides you with the tools and guidance to create a powerful customer experience mission statement that aligns your entire organization.

In this course, you’ll learn practical strategies to:

Build consensus
Align leadership and cross-functional teams around a shared customer vision.
Define your CX mission statement promise
Clearly articulate what your customers can expect from your brand.
Develop a compelling CX mission
Create a powerful statement that guides your organization.
Communicate effectively
Discover effective strategies for communicating and embedding your mission throughout your organization.

By the end of this course, you'll get:

1

Expert Guidance

Learn from Jeannie Walters, world-renowned CX leader.
2

Interactive Workbook and Step-by-Step Process

Follow a structured approach to crafting your mission statement, and gain the clarity and direction needed to transform your mission into a reality.
3

New Ideas for Inspiration

An extensive list of ideas for socializing your new CX mission statement.
4

Certification

Validate your CX expertise with a certificate of completion.
Invest in yourself – and your organization – with our CXI® Mission!

Frequently Asked Questions

The CXI® Mission course is designed to help organizations create a powerful and impactful customer experience mission statement. It provides a step-by-step process and template to guide you through the creation and implementation of your CX mission.

The course is designed for CX professionals, marketing leaders, and anyone involved in shaping the customer experience within an organization.

The CXI® Mission course is an online, self-paced course that includes video, an interactive workbook, and exercises.

Once you purchase the course, you have one year to access the course materials.

The course includes approximately 2 hours of video instruction from CX expert Jeannie Walters, and an interactive workbook.

Yes, upon completing the course, you will receive a certificate of completion to share with your network.

The course is priced at $199.

You will receive an email with login information and instructions after your purchase.

Yes, our team is available to assist you with any questions or technical issues.

A CX Mission Statement defines how you as an organization show up for your customers, no matter what. It’s a guiding statement that provides a consistent “North Star” for your employees regarding the customer experience you want to deliver.

About Experience Investigators

Experience Investigators are your partners in creating a customer-obsessed culture. We believe that exceptional customer experiences aren’t just about delivering great service; they’re about building deep connections with your customers.

We help organizations like yours transform into customer-centric powerhouses by providing expert guidance, practical tools, and actionable strategies. From consulting and coaching to training and thought leadership, we’re dedicated to empowering your team to drive real results and lasting change.
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About the Course Instructor, Jeannie Walters, CCXP, CSP

Jeannie Walters is an award-winning customer experience expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”

As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Certified Speaking Professional™ (CSP) and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.

A sought-after business coach, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned from her courses on LinkedIn Learning.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
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