Thank you for your interest in CXI Flight School™

If you’d like to join us as a Founding Flier, but need to first secure your supervisor’s approval, we’re here to help!

Please use the following sample email as a jumping-off point for requesting approval. You may copy and paste the email as is – or edit it to best suit your needs.

If you have any questions about CXI Flight School™, please reach out to our friendly director, Jillian Fritzke, at

Subject: Request for Approval: Enrollment in CXI Flight School™ Membership Program

Dear [insert your supervisor’s name],

I am writing to request your approval for my enrollment in the CXI Flight School™, a membership program designed to help CX professionals design and implement CX initiatives more quickly and easily.

This program provides exclusive access to live workshops and Q&A sessions with renowned customer experience thought leader, Jeannie Walters, CCXP, founder of Experience Investigators. (Jeannie walks the talk. She has worked directly with the biggest brands and more than 500,000 people have taken her LinkedIn Learning courses on customer experience.) I believe that my participation in this program will help me be even more effective in my role and enable us to lay a solid foundation for all our CX initiatives.

Here are the key reasons why investing in CXI Flight School will be advantageous for our company:

  1. Good CX boosts the bottom line: As we are aware, providing exceptional customer experiences directly impacts our company’s financial performance. By participating in CXI Flight School™, I will gain valuable insights, proven strategies, and expert guidance on how to craft CX initiatives that are right for our customers, goals, and organization. 

Implementing effective CX practices has been proven to drive customer loyalty, increase retention rates, and ultimately boost our bottom line.

  1. A strong foundation for future initiatives: CXI Flight School™ starts with a 3-month focus on establishing a solid foundation. This will ensure that as our company undertakes more significant CX initiatives, I will have the necessary resources, knowledge, and documentation to lead those efforts successfully. By learning the proper order of implementing CX initiatives, we can avoid haphazard approaches and focus on building a sustainable and impactful program. (This is a unique aspect of this particular program, based on Jeannie’s work with real CX leaders.)
  2. Time-saving and faster implementation: CXI Flight School™ program offers insights into pitfalls to avoid, as well as secrets and shortcuts for achieving bigger success more quickly and easily. By gaining access to this valuable knowledge, I will be equipped with the expertise to navigate challenges effectively and implement CX strategies with greater efficiency. This will save us time and resources, allowing us to make substantial progress in our customer experience journey promptly.
  3. Mitigating risks and avoiding mistakes: Participating in CXI Flight School™ will provide us with the opportunity to learn from the experiences of industry experts and avoid common pitfalls. Mistakes and missteps in implementing CX initiatives can be costly, both financially and in terms of public perception. In our current economic and competitive environment, we cannot afford to waste time or take unnecessary risks. By enrolling in this program, we will ensure that we are well-informed, well-prepared, and can make informed decisions that mitigate risks and lead to successful outcomes.

Given the importance of customer experience in our industry, I believe that investing in my participation in CXI Flight School™ will yield significant benefits for our company. By gaining a solid foundation and utilizing the 4-pillar CXI Navigator framework taught in the program, we will be equipped to tailor our CX strategy to our specific needs and create meaningful experiences for our customers.

I believe that my participation in CXI Flight School™ aligns with our goal of providing exceptional customer experiences and positively impacting our bottom line. I am confident that the knowledge and insights gained from this program will enhance our CX initiatives and contribute to our overall success.

One additional note: Applications for “Founding Fliers” are being accepted until July 21, 2023. If I’m accepted into this initial exclusive cohort, I’ll get the greatest amount of access to Jeannie Walters (meaning I can get the most input on our CX initiatives). We’ll also be locked in at the lowest rate of $999/quarter. (Once the program opens publicly, the rate will be $1,500/quarter.)

Thank you for considering my request. I look forward to discussing this opportunity further and exploring how we can maximize our company’s potential through CXI Flight School™.

[Your Name]
[Your Position]
[Your Contact Information]