Experience Investigators are your partners in creating a customer-obsessed culture. We believe that exceptional customer experiences aren’t just about delivering great service; they’re about building deep connections with your customers.

We help organizations like yours transform into customer-centric powerhouses by providing expert guidance, practical tools, and actionable strategies. From consulting and coaching to training and thought leadership, we’re dedicated to empowering your team to drive real results and lasting change.

Jeannie Walters is an award-winning customer experience expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”

As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Certified Speaking Professional™ (CSP) and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.

A sought-after business coach, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned from her courses on LinkedIn Learning.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.