Employee journey mapping (EJM) uses the same concepts and best practices of customer journey mapping to help you:
Mapping out employee journeys doesn’t only affect the employees in your organization. It also impacts the customers they serve – so employee journey mapping directly affects customer experience!
If you don’t fully understand what your employees go through, you won’t understand why they aren’t serving customers the way you expect.
Mapping your employee journey helps spot the rough spots, challenges, and chances to do better. Our workshops help you build a journey map for a single journey and a single employee persona.