It’s easy to get caught up in the day-to-day firefighting of customer experience.
Staying there, however, will not serve your strategy or outcomes.
With 5 questions focused on reflection and 5 focused on planning, this questionnaire can get your team clear on...
- What's worked in the past, and what hasn't
- What you can anticipate for the future
- What CX goals your team should be setting
This is a great exercise to try...
- At the end of the calendar year
- At the end of your fiscal year
- As you wrap one quarter and prepare for the next
- Before budgeting season
- Any time changes demand you assess and adjust your goals, strategy, and tactics