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Get Unstuck with Objective Input, Strategic Advice, and Coaching from a Global Leader in Customer Experience

Get Answers | Make Decisions | Boost Your Confidence
Book an Advisory Session
Request Info About Coaching
Gather Your Questions
Meet with Jeannie
Chart your Path

How many of these challenges are limiting your impact in customer experience?

You’re new to CX and don’t know where to start.
You struggle to explain the value of CX.
Getting buy-in is hard.
You’re tired of being a “number narrator” and want to have real impact.
Organizational leaders don’t support your initiatives.
CX initiatives feel scattershot, not strategic.
Your CX team doesn’t work together.
You’ve been tasked with leading CX, but have received no support or training.
A conversation with Jeannie Walters, CCXP, CSP, can help you get unstuck, reoriented, and moving forward.
Book an Advisory Session
Request Info About Coaching

Leading Customer Experience Is Easier When You Have a Roadmap to Follow - and Guide by Your Side

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1. Pick Your Format
Need a quick hit of focused, objective insight on your biggest CX challenge – or a CX mentor coaching you along the path to excellence? We have solutions for all scenarios.
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2. Talk to Jeannie
Coaching clients call Jeannie Walters, CCXP, CSP, their “business bestie.” She offers practical, strategic advice – and never shies away from telling you what you need to hear.
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3. Enjoy More Clarity
You’ll leave every conversation clear about what to do next, what it’ll take to achieve your next step. Plus the confidence that you have what it takes to lead your CX team to success.
Book an Advisory Session
Request Fees and Availability

Prefer a Quick Hit of Strategic Advice - or the Confidence Boost of Longer-Term Support?

Explore the 3 Ways We Support Customer Experience Leaders with Coaching and Consulting

Expert Consultation
Ideal if you have an urgent need or question that can be tackled in 30 to 60 minutes.
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Foundational Coaching
2-month program to help you create your roadmap to actionable CX success.
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Long-Term Coaching
Get ongoing coaching to help you – and your CX program – to grow with confidence.
Learn More

Get a Quick Hit of Strategic Advice from Jeannie Walters, CCXP, CSP

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Bring your #1 customer experience challenge or question for input from Jeannie Walters, CCXP, CSP. You’ll have the opportunity to ask questions, demo products and discuss your specific goals. Jeannie’s passion is to help customer experience professionals of all levels and would love to pencil you into her busy schedule.

Consultations are offered in 30-minute or 1-hour increments.
Book a Consultation

Create Your Roadmap to Actionable Success

Create your roadmap to actionable customer experience success with Jeannie Walters, CCXP, CSP, guiding the way.

During this introductory 2-month program, Jeannie will work with you and your cross-functional team to lay the foundation for your CX program.

  • Kick off your evolution with a 2-hour discovery call with Jeannie and your CX leadership team of up to 5 cross-functional team members from your organization
  • Then meet again with Jeannie and your CX leadership team once per month for two months. During these 1-hour calls, you’ll report on your successes and make a plan for the next 30 days.
Let's Talk About Foundational Coaching

Ongoing Coaching Ensures Support as Your CX Career Evolves - and Your CX Needs Change

Steps to a light bulb showing growth in customer experience Want to evolve faster as a customer experience leader – and accelerate the success of your CX program as a result?

Ongoing coaching from an experienced CX leader is the solution.

Jeannie Walters, CCXP, CSP, has more than 25 years of CX expertise and works with clients worldwide in a broad range of industries. Her extensive expertise and collaborations with leaders outside of CX means that she is positioned to see where CX is headed – and help you lead your team with confidence.

Our customer experience coaching packages are appropriate for:

  • New CX leaders whose organizations can’t (or won’t) provide needed training and support
  • Experienced CX leaders who recognize that customer experience is about much more than customer service and tracking metrics
  • Forward-thinking business leaders who recognize that customer experience is an underutilized opportunity to innovate and increase customer loyalty, retention, referrals, and lifetime value
  • CX leaders who know that coaching would benefit their team members

If accepted as a coaching client, you’ll meet with Jeannie monthly to take advantage of her expertise and advice. You’ll also receive proven tools, established guidelines, best practices, and assistance setting realistic milestones.

Premier coaching includes additional coaching calls, plus extra support from Jeannie and the Experience Investigators team, access to the shared Coaching Hub (with transcripts, video recordings, and notes from each session), ad hoc support via email and other channels in between scheduled calls, and more.

Let's Talk About Ongoing Coaching
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