Blog & Resources

Anne

#WomensDay: A Different Kind of Equality

Change of plans! I was originally working on a tongue in cheek post for today since Jeannie and Lisa are on their way to Austin for SXSW (thus leaving me in charge. Mwahaha. World Domination anyone?). But when I was working on ...

10 Most Popular Posts and Milestones of 2012

I love how when I'm working on digging up popular posts from 2012, Mrs. Gini Dietrich comes out with a tool that is really helpful.  Apparently there's a method to finding out your most popular posts of 2012 in Google Analytics! So ...

{Video} Introducing the CXI® Club!

I'm excited. I have a video for you today. If you're reading this it's safe to assume you are interested in the customer experience. We are committed to taking this concept and turning it into an attitude with positive results for ...

Twitter and Instagram Go Their Separate Ways

An announcement Wednesday morning from Instagram made its users shudder.  Their art would no longer look good in Twitter's world. Instagram's integration with Twitter Cards (to display multimedia in tweets) has been disabled because “we want to direct users to where the content ...

How Zappos Uses Metrics for a Wow Customer Experience

Guest post by Ashley Furness of Software Advice Zappos is renowned worldwide as a standout in customer service success, partially for their unique approach to customer performance and productivity management. The e-retailer uses metrics that incentive creating a personal emotional ...

Scary Customer Experience Stories

Happy Halloween! I've got my pumpkin "Grinch" shown here that I made in a time crunch last night, made my Oreo Eyeball cookies and now I'm contemplating a biker costume tonight when I visit my third haunted house of the ...

Design a Mobile App for Customer Experience

Elegant. Intuitive. User Experience. The Age of the Customer. Design. These are a few of the hottest terms being thrown around in discussion regarding what customers want nowadays in technology. I've got a great example for us to geek over and hopefully ...

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