We believe in the power of proactive customer experience to make a difference for your customers your organization.
And we believe in you to make it happen.
When different departments have different goals, getting everyone bought in and on the same page can feel daunting.
Teams are often asked to deliver myriad outcomes, done yesterday. It's easy to wonder, "how should we prioritize?"
You're dedicating your time and energy to customer experience. The right strategy will bring results and recognition for your work.
Consulting, Coaching, & Training to develop your organization using our proven framework.
Jeannie Walters is an award-winning customer experience expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”
As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Certified Speaking ProfessionalTM (CSP) and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.
A sought-after business coach, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned from her courses on LinkedIn Learning.
Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.
