We believe in the power of proactive customer experience to make a difference for your customers your organization.
And we believe in you to make it happen.
When different departments have different goals, getting everyone bought in and on the same page can feel daunting.
Teams are often asked to deliver myriad outcomes, done yesterday. It's easy to wonder, "how should we prioritize?"
You're dedicating your time and energy to customer experience. The right strategy will bring results and recognition for your work.
Consulting, Coaching, & Training to develop your organization using our proven framework.
Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, author, international keynote speaker, and the Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences. Her book, Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations, showcases her approach to turning customer insight into organizational action.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.
As a Certified Speaking Professional and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.
A sought-after business coach and educator, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned through her courses on LinkedIn Learning. She launched CXI Membership™ in 2023 to connect overwhelmed leaders with guided support and education.
Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more.
