7 Simple, Actionable Missions. Guidance and Inspiration.
In Just 7 Days, Learn More About How to...
Use customer and team feedback to learn where your largest CX issues and opportunities exist
Conduct customer experience research, including ‘secret shopping’ to unlock your inner Experience Investigator!
Improve communication at every customer touchpoint — no matter how small — to more consistently delight your customers.
Stop providing reactive customer service – and instead, intentionally design the experience you want your customers to have
Create consistency by getting your team — and even other departments, when applicable — on the same page
About Your Guide … Jeannie Walters, CCXP, CSP
Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.
Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.
Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose 6 Linkedin Learning courses have been watched by more than 500,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.
“I would highly recommend Jeannie to anyone who wants to stretch their thinking about what's possible for game-changing customer experience.”
Deborah Reuben, CLFP, Founder & CEO, Tomorrowzone
“Jeannie Walters is the Nancy Drew of Customer Experience. She's a great sleuth who follows the clues until she figures out what's really going on and how to improve it!”
Jennifer Moldanado, Manager Support Insights & Training Manager, Activision
