3 Last-Minute Ways to Blast Off the New Business Year

by Jeannie Walters

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new business year

2015 is locked and loaded, right? All set with your shiny new strategies and bold new plans? It’s ok if you’re facing the calendar and thinking “already!?” We’ve all been there.

We have big plans ourselves in 2015.

In the months ahead, 360Connext will be offering some great content to help you deliver MORE for your customers. Our mission, after all, is to create fewer ruined days for customers. We are on a serious mission to help you prevent ruined days and offer rocking ones for those you serve. We plan on doing this in some fun ways in this new year, and we hope you’ll come along for the ride!

1. Listen Up!

Got a commute or workout that needs a little entertainment? Why not sharpen your customer experience skills, hear from amazing people and offer your insights, as well?

business podcast

Crack the Customer Code, our new podcast on all things customer, is a quick (20 minutes!) way to brush up on what you know and get inspired! Adam Toporek and I (Jeannie Walters) have a relationship that’s a little fun, a little business and a little brother-and-sister.

Our podcast so far has included rants (mostly by me) and raves (mostly by Adam) as well as exploration of what’s next (not Google Glass). We’ve had the privilege of inviting the authors, leaders and friends you want to hear from, including Jackie Huba, Stan Phelps and Mari Luangrath.

Subscribe below for a weekly dose of sound customer experience advice and sass!

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2. Take Daily Action!

We’re kicking off January with 30 days of daily, actionable tips to improve your customer experience. This means you can get a quick email (only a sentence or two!) and spring into action on something that will help your business all year long. Sign up and leave your competitors in the dust!

3. Get Schooled.

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Now we’re presenting it just for you, and it’s totally free.

Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up here or below for reminders and registration information.


It’s all about you.

Are there topics you’d like us to cover in webinars or guests you’d like us to invite on the podcast? Let us know! We want to hear your feedback and deliver what you’re seeking, so don’t be shy!

That’s right, we got you covered. Stop ruining your customer’s day by ignoring the little things or thinking you’ll fix what you know is broken tomorrow. Today is the day! Are you ready? See you in 2015.

Image credit: jurvetson via Creative Commons license

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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