Why Purpose Must Lead And Tools Must Follow with Deborah Reuben (CX Pulse Check – March 2026) In this CX Pulse Check episode, Jeannie Walters sits down with Deborah Reuben, CEO of Tomorrow Zone, to unpack how agentic commerce and automation can elevate customer experience only when purpose leads and tools follow.
Influence Without Authority: Real CX Leadership You don’t need a big title to drive meaningful customer experience change.
10 Questions CX Pros Are Asking (And the Answers You Need) Customer experience leaders ask big questions—here are the top 10, with practical answers and resources to help you take action and drive real CX impact.
From Champions to Change: Building CX That Transforms The most practical CX breakthroughs are happening in day-to-day choices by leaders who meet their organizations where they are.
When Emotions Run High: Training Frontline Teams for Consistent Hospitality This episode is about training frontline teams for high-emotion moments. Turning tension into trust without burning out your people.
What a Customer-Centric Culture Really Looks Like (and What It Isn’t) Discover what customer-centric culture really means — with clear behaviors, leadership models, and examples that drive long-term CX success.
From Shiny Tools To Trusted Journeys In Customer Experience with Jennie Lewis What if the fastest answer isn’t the right one? With guest co-host Jenny Lewis of Airship, we dig into pragmatic ways to use AI as an amplifier for empathy.
Innovate Around Experience What if the fastest way to beat your competitors isn’t a new feature, but a better feeling at every step of the journey?
How to Prioritize CX Initiatives When Everything Feels Important By listening to the right signals, anchoring to your CX mission, and applying structured frameworks, you’ll build a CX strategy that’s not only focused, but effective.
Journey Mapping as a Team Sport Ever feel like your journey map leaves teams on the sidelines? In this episode, we explore a practical way to make customer journey mapping more inclusive without losing the customer’s voice.
