Blog & Resources

workshop

Customer Experience Investigation: Mapping The Touchpoints

One of my favorite things to do is gather people from all over an organization in a Customer Experience Investigation(TM) workshop to map the customer touchpoints. It's about trying to understand how different parts of the organization work together (or ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.