Blog & Resources


4 Ways To Listen

Most people I talk to agree that listening (and hearing) your customers is critical. If you're not listening, you're missing valuable feedback, suggestions and signs of trouble. But how should you do it? I've offered some ideas about questions to ...

Customer Experience And Search: New Rules

I had the privilege of hosting a webinar with Sean McGinnis about how search influences customer experience. Sean is a master of many things, and one of the most knowledgeable people I know on the subject of online search; he's ...

Recap: LinkedIn and the Customer Experience

  Thanks to some smart friends, I'm hosting a few webinars to tackle the subject of Customer Experience And... (Join me this Thursday as we tackle Search with Sean McGinnis: Register here!) Customer experience is such a big topic it ...

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